Parcel will be posted out within 1 ~ 4 working days.
Your parcel will be shipped using Qxpress.
Orders made before 1pm will be packed and ship by the day.
We will provide tracking number once the parcel has been shipped.
See the delivery FAQs for details on shipping methods, costs and delivery times
RETURNS AND EXCHANGES
We strive to achieve 100% customer satisfactory.
Therefore, we allow product exchange OR full refund within 14 days of purchase date to our customer, with following conditions :
- not used and not opened
- in the same condition you received it
- in the original box and / or packaging
Note : Clearance items are not exchangeable nor refundable
Happy with the product but very disappointed with the service. I received the items on 12 Nov and was not complete My order is for 6 boxes of EX but your side only deliver 4 boxes and until still didn’t get back to me the solution. I had already given the photos that you side request and I also said that the parcel I receive can’t fix in 6 boxes of EX, I still said you side can send someone to come and take a look at the parcel. Ready disappointed.
Kindly get back to me ASAP.
Thanks & Regards,